Overview of Company Customer Sentiment Analysis in May
Both reviews paint a concerning picture of this contractor's reliability and technical competence. Project completion is the most critically impacted dimension, with both reviewers describing unfinished or improperly completed work, one waiting 8 months without resolution and the other having to perform plumbing work themselves after hiring this company. Workmanship quality is also a notable conce... Read more
Both reviews paint a concerning picture of this contractor's reliability and technical competence. Project completion is the most critically impacted dimension, with both reviewers describing unfinished or improperly completed work, one waiting 8 months without resolution and the other having to perform plumbing work themselves after hiring this company. Workmanship quality is also a notable concern, with the second reviewer specifically criticizing the improper use of shark bite fittings where soldering was required, and noting a significant skill disparity between the two workers. Professionalism receives a mixed score — punctuality and courtesy were noted positively in the second review's early experience, but these positives are heavily offset by the pattern of incomplete work and poor follow-through across both reviews. Pricing received one mention as initially reasonable, but the second reviewer ultimately questioned the value given the substandard work and dual-person billing rate. Read less