Allison’s Plumbing Heating and Air

Allison's receives genuinely positive feedback from several customers praising punctuality, courtesy, thoroughness, and fair pricing, which lifts scores across all dimensions. However, two detailed 1-star reviews introduce serious concerns: one describes a significant double-billing incident where the customer was not fully refunded the overcharge of approximately $400, and another alleges decepti... Read more

Allison's receives genuinely positive feedback from several customers praising punctuality, courtesy, thoroughness, and fair pricing, which lifts scores across all dimensions. However, two detailed 1-star reviews introduce serious concerns: one describes a significant double-billing incident where the customer was not fully refunded the overcharge of approximately $400, and another alleges deceptive hourly billing practices — charging per technician without disclosure, disputed time logs, and a final invoice more than double the quoted amount. These negative reviews are specific, credible, and materially drag down the pricing and project completion scores. The pricing dimension in particular is split almost evenly between praise and serious complaints, resulting in a below-average score. Overall, the contractor shows capability but carries meaningful risk flags around billing transparency and dispute resolution. Read less