S J Kowalski

SJ Kowalski demonstrates strong technical expertise and generally professional field service, with technicians consistently praised for knowledge, punctuality, and courteous behavior. However, the company shows significant inconsistency in project completion and follow-through: while most jobs are completed successfully, one review documents months of abandoned communication and failed callbacks o... Read more

SJ Kowalski demonstrates strong technical expertise and generally professional field service, with technicians consistently praised for knowledge, punctuality, and courteous behavior. However, the company shows significant inconsistency in project completion and follow-through: while most jobs are completed successfully, one review documents months of abandoned communication and failed callbacks on estimates, severely damaging trust. Pricing appears fair when quoted, but the small sample size limits confidence. The 2016 review citing rude phone staff suggests internal communication issues that may persist. Recent reviews (2018-2023) are more positive, but the pattern of broken promises on estimates is a material concern. Read less