Rex Plumbing & Heating

Ken Rex's review record is deeply mixed, with serious negative incidents dragging down what would otherwise be a moderately positive profile. The most damaging reviews describe alleged insurance fraud solicitation, abandoned jobs after deposits were taken, and a customer left without heat after a faulty furnace installation — all of which severely impact professionalism and project completion sc... Read more

Ken Rex's review record is deeply mixed, with serious negative incidents dragging down what would otherwise be a moderately positive profile. The most damaging reviews describe alleged insurance fraud solicitation, abandoned jobs after deposits were taken, and a customer left without heat after a faulty furnace installation — all of which severely impact professionalism and project completion scores. On the positive side, a meaningful number of older reviews describe friendly, knowledgeable technicians, timely service, and reasonable pricing. However, the most recent substantive review (2023) is the most alarming, and the pattern of no-shows, poor follow-through, and communication failures across multiple negative reviews is consistent enough to be credible. The weight of serious misconduct allegations prevents this contractor from scoring in a trustworthy range. Read less