Norris Plumbing & Heating

Norris Plumbing and Heating presents a deeply divided picture across its review history. A loyal subset of customers — many long-term or repeat clients — praise Matt and the team for technical skill, fair pricing, and prompt response in emergencies. However, a significant and recurring pattern of serious complaints undermines confidence across all dimensions: multiple reviewers describe no-cal... Read more

Norris Plumbing and Heating presents a deeply divided picture across its review history. A loyal subset of customers — many long-term or repeat clients — praise Matt and the team for technical skill, fair pricing, and prompt response in emergencies. However, a significant and recurring pattern of serious complaints undermines confidence across all dimensions: multiple reviewers describe no-call no-shows, being ghosted for months after work was promised, rude dismissals of small jobs, and failure to service equipment they installed. Project completion is particularly damaged by two independent accounts of a $28,000 HVAC installation that was incorrectly wired and then abandoned for five months, as well as a renovation job that ran weeks over schedule and left contracted work incomplete. Pricing transparency is also a concern, with multiple reviewers citing no upfront estimates, no itemized invoices, and inflated labor rates discovered only after the fact. The experience dimension scores highest due to consistent praise for Matt's diagnostic and repair skills, but even this is tempered by documented installation errors. Read less