Capparelli Plumbing & Heating

Chris Capparelli demonstrates genuine technical skill and problem-solving ability, with multiple reviewers praising his knowledge and ability to diagnose issues quickly — sometimes for free over the phone. However, the review set contains a significant number of serious complaints that drag down multiple dimensions: pricing is a recurring concern, with multiple reviewers describing non-itemized ... Read more

Chris Capparelli demonstrates genuine technical skill and problem-solving ability, with multiple reviewers praising his knowledge and ability to diagnose issues quickly — sometimes for free over the phone. However, the review set contains a significant number of serious complaints that drag down multiple dimensions: pricing is a recurring concern, with multiple reviewers describing non-itemized bills, unexpectedly high charges, and at least one wildly inflated estimate. Professionalism is mixed — while many reviewers praise his responsiveness and courtesy, there are credible, detailed accounts of abusive communication, hanging up on customers, and refusing to provide itemized invoices. Project completion is also inconsistent, with one reviewer documenting a months-long no-show pattern and another reporting an unfixed problem paired with an $800 charge. The score reflects a contractor with real capability but a documented pattern of billing opacity and unreliable follow-through on certain jobs. Read less