Austin Smith Plumbing & Heating

All three reviews are negative and paint a consistently poor picture of this contractor. Professionalism is severely damaged by two documented no-shows without any communication or explanation, and one instance of proceeding with work before providing an agreed-upon estimate. Project completion is the most alarming dimension: one reviewer reports the contractor made their plumbing problem worse an... Read more

All three reviews are negative and paint a consistently poor picture of this contractor. Professionalism is severely damaged by two documented no-shows without any communication or explanation, and one instance of proceeding with work before providing an agreed-upon estimate. Project completion is the most alarming dimension: one reviewer reports the contractor made their plumbing problem worse and then missed two follow-up appointments, while another reports the contractor never showed at all for a scheduled job. Pricing received a very low score due to one reviewer describing a near-$400 charge for 20 minutes of work, billing that did not add up when broken down, and a 'free estimates' claim that was not honored. Experience received a marginally higher score only because one reviewer acknowledged the contractor did find and solve their problem quickly, though this is offset by another reviewer whose problem was actively worsened. Read less