Rossi Rooter

Rossi Rooter presents a deeply mixed picture across all four dimensions. Professionalism is a significant weak point: multiple reviews cite rudeness, dismissiveness, failure to show up on time, and unprofessional behavior in customers' homes, though a handful of positive reviews praise cooperative and courteous staff. Project completion is similarly troubled — there are documented cases of misdi... Read more

Rossi Rooter presents a deeply mixed picture across all four dimensions. Professionalism is a significant weak point: multiple reviews cite rudeness, dismissiveness, failure to show up on time, and unprofessional behavior in customers' homes, though a handful of positive reviews praise cooperative and courteous staff. Project completion is similarly troubled — there are documented cases of misdiagnosis leading to a $4,000 unnecessary recommendation, a job left incomplete (pump removed and left on the ground), a drain issue that was not resolved, and an alleged animal injury with no repair completed; positive reviews do describe fast and effective resolutions in simpler cases. On experience, the misdiagnosis of a grinding pump issue (a capacitor and relay problem misread as a full pump failure) is a serious technical red flag, though some reviewers credit technicians with quickly solving sewer clogs. Pricing receives a moderate score: one reviewer praised the $220 charge as competitive and fair, but the $4,000 misdiagnosis recommendation and a $225 charge for 20 minutes of inconclusive work pull the score down considerably. Read less