R N Fitch and Sons

R.N. Fitch & Sons presents a deeply mixed picture across all dimensions. Professionalism is the most heavily penalized dimension: while three reviews describe courteous, responsive, and professional behavior, one review contains an extremely serious and detailed account of a technician using sexist, abusive language toward a customer, and the owner compounding the situation by threatening the revi... Read more

R.N. Fitch & Sons presents a deeply mixed picture across all dimensions. Professionalism is the most heavily penalized dimension: while three reviews describe courteous, responsive, and professional behavior, one review contains an extremely serious and detailed account of a technician using sexist, abusive language toward a customer, and the owner compounding the situation by threatening the reviewer and refusing to engage with her directly — this single incident carries significant weight and cannot be dismissed. Project completion is similarly split: several jobs were completed on time and thoroughly, but one review describes a technician leaving a job unfinished after causing a new problem through his own error, and another review describes a complete failure to return a customer's call. Pricing and experience reviews are more positive where mentioned, with fair pricing noted by multiple reviewers and skilled diagnostics praised, but the fabricated capacitor issue described in the 1-star review raises a serious concern about technical integrity. Overall, the positive reviews are outweighed in severity by the negative ones, particularly given the gravity of the misconduct described. Read less