Carpinet Plumbing & Heating

This contractor's review profile is dominated by serious, recurring complaints across nearly every dimension. Professionalism is severely damaged by multiple accounts of rude communication, an owner who hung up on a customer, refused to speak directly with another, and an office that repeatedly failed to return calls. Project completion is a major liability — two separate reviews describe work t... Read more

This contractor's review profile is dominated by serious, recurring complaints across nearly every dimension. Professionalism is severely damaged by multiple accounts of rude communication, an owner who hung up on a customer, refused to speak directly with another, and an office that repeatedly failed to return calls. Project completion is a major liability — two separate reviews describe work that was left incomplete or actively made worse, with one customer charged $660 for a sewer block that was never resolved and another charged to fix a rag the plumbers themselves pushed down a pipe. Pricing drew consistent criticism, with complaints about high hourly rates, billing for failed work, sending unnecessary extra workers to inflate hours, and a disputed phone quote that doubled on-site. The only partial bright spot is field-level technical skill, which two reviewers acknowledged, but even this is undermined by the sewer job failure and the tub installation error. The single glowing 5-star review from 2018 is an outlier that cannot offset the weight of six largely negative accounts. Read less