Overview of Company Customer Sentiment Analysis in May
This single detailed review paints a mixed but informative picture of ATMS. On professionalism, the crew was described as fun and personable, but serious concerns emerged around contract transparency, unresponsive communication when billing disputes arose, and a pattern of significant delays across multiple projects. Pricing received a low score due to an explicit account of budget ballooning from... Read more
This single detailed review paints a mixed but informative picture of ATMS. On professionalism, the crew was described as fun and personable, but serious concerns emerged around contract transparency, unresponsive communication when billing disputes arose, and a pattern of significant delays across multiple projects. Pricing received a low score due to an explicit account of budget ballooning from an estimated $15k to nearly $40k, with the reviewer suggesting the final cost was inflated based on their disclosed budget rather than fair market value for the work. Project completion was notably problematic — the major project ran months past its deadline, finishing work was left incomplete to the point the homeowner finished it themselves, and quality issues including untaped drywall seams, air bubbles under tape, and misaligned electrical boxes were discovered afterward. Experience scores moderately because ATMS demonstrated genuine skill in plumbing-specific tasks (tankless water heater, toilet reseating, gas capping, joist sistering) but fell short on finish carpentry, drywall, and electrical alignment work. Read less