Andrews Plumbing & Heating

Andrews Plumbing has a mixed but analyzable record across all four dimensions. Professionalism scores moderately — several reviews praise punctuality, responsiveness, and respectful demeanor, but at least two reviews describe poor communication and a dismissive owner attitude when billing disputes arose. Pricing is a notable concern: while one reviewer praised exceptional value and another calle... Read more

Andrews Plumbing has a mixed but analyzable record across all four dimensions. Professionalism scores moderately — several reviews praise punctuality, responsiveness, and respectful demeanor, but at least two reviews describe poor communication and a dismissive owner attitude when billing disputes arose. Pricing is a notable concern: while one reviewer praised exceptional value and another called them 'a little expensive but worth it,' two detailed negative reviews describe overbilling, padding of hours, and an unwillingness to fairly adjust charges when work was incomplete or mishandled. Project completion is the most damaging dimension — two substantive negative reviews describe incomplete jobs, a misdiagnosis that dragged on for 20+ days, and a failure to follow through without customer prompting, which significantly pulls this score down. Experience is similarly mixed: several reviews praise skilled, careful workmanship, but one reviewer had a mixing valve replaced incorrectly twice before another company resolved it in 30 minutes, and another describes a misdiagnosed broken pipe — these are serious technical failures that temper the otherwise positive signals. Read less