Summers & Zim’s

S&Z Plumbing & HVAC receives a critically low WW Score of 32.8, driven primarily by severe pricing concerns documented across 6 reviews. Customers consistently report egregious markups (e.g., $689 for a $35 switch, $800 for a $20 capacitor, $750 for 15-minute work), hidden charges not disclosed upfront, and lack of transparent pricing communication. Professionalism is mixed: some reviews praise re... Read more

S&Z Plumbing & HVAC receives a critically low WW Score of 32.8, driven primarily by severe pricing concerns documented across 6 reviews. Customers consistently report egregious markups (e.g., $689 for a $35 switch, $800 for a $20 capacitor, $750 for 15-minute work), hidden charges not disclosed upfront, and lack of transparent pricing communication. Professionalism is mixed: some reviews praise responsiveness and friendly technicians, but others report delayed service (24+ hours) and poor communication regarding additional charges. Project completion shows concerning gaps, including incomplete work (capacitor left out of unit) and refusal to remedy mistakes without heated confrontation. Technical competence appears adequate when work is completed, but pricing practices severely undermine overall trustworthiness. Read less