Overview of Company Customer Sentiment Analysis in May
The reviews for Quinn Plumbing are overwhelmingly negative across all four scored dimensions. Professionalism is severely damaged by repeated documented instances of no-shows, failure to return calls and emails, unauthorized credit card charges, and a contractor who went AWOL on multiple clients. Project completion is critically poor, with at least two reviews describing work that was never finish... Read more
The reviews for Quinn Plumbing are overwhelmingly negative across all four scored dimensions. Professionalism is severely damaged by repeated documented instances of no-shows, failure to return calls and emails, unauthorized credit card charges, and a contractor who went AWOL on multiple clients. Project completion is critically poor, with at least two reviews describing work that was never finished, a bathroom left out of commission for over 75 days past contract deadline, and a cashed check with no work delivered. Experience and workmanship are also deeply problematic, with reports of incorrect appliance installation, shoddy subcontractor work, improperly installed dryer venting, and HVAC installation that did not meet manufacturer or industry standards. Pricing received the lowest confidence score but is still clearly flagged, with two reviewers independently describing estimates that were grossly inflated compared to competitors who completed the same work for a fraction of the price. Read less