MTCH Plumbing Service Experts

This contractor's reviews are overwhelmingly negative across all four scored dimensions. Professionalism is severely damaged by repeated accounts of technicians arriving hours late, using intimidating sales tactics, using profane language in front of children, asking inappropriate personal questions of female customers, and an owner who argued with customers rather than acknowledging failures. Pri... Read more

This contractor's reviews are overwhelmingly negative across all four scored dimensions. Professionalism is severely damaged by repeated accounts of technicians arriving hours late, using intimidating sales tactics, using profane language in front of children, asking inappropriate personal questions of female customers, and an owner who argued with customers rather than acknowledging failures. Pricing is a critical failure point, with multiple reviewers describing charges they considered grossly excessive, hidden fees, pressure to accept inflated quotes, and at least one instance where a price was halved only after the customer pushed back. Project completion is nearly non-existent in the negative reviews, with multiple jobs left incomplete, blockages not cleared, installations left non-functional, and a refusal to honor callbacks or remedy failed work. Experience and workmanship quality are consistently poor, with repairs failing within days, incorrect diagnoses, improper setups, and work described as incomplete or counterproductive. The sole positive review (5 stars, 2017) describes a straightforward sump pump repair completed professionally, but it is an isolated data point from over six years ago and is vastly outweighed by the volume and severity of negative accounts. Read less