Mike’s Drain Service

Mike's Drain Service (formerly Berks Rooter Service) earns strong marks across all four dimensions, with consistent praise for punctuality, fair pricing, and technical problem-solving ability. Multiple reviewers specifically highlighted pricing that was dramatically lower than national chain competitors, and several noted that Mike and his crew persisted through difficult jobs rather than giving u... Read more

Mike's Drain Service (formerly Berks Rooter Service) earns strong marks across all four dimensions, with consistent praise for punctuality, fair pricing, and technical problem-solving ability. Multiple reviewers specifically highlighted pricing that was dramatically lower than national chain competitors, and several noted that Mike and his crew persisted through difficult jobs rather than giving up. However, two 1-star reviews meaningfully drag down the scores: one describes a crew abandoning a scheduled job under questionable pretenses and prioritizing a bar's emergency call over a residential appointment, which is a serious professionalism and project-completion concern. The other 1-star review implies overcharging on a simple supply line replacement. These negative incidents, while outnumbered by positive reviews, reflect real operational inconsistencies that prevent top-tier scores. The majority of reviews are older than 12 months, with only two from the past 12 months, which limits confidence in the current state of the business. Read less