Mainline Plumbing Service

Mainline Plumbing Service receives an extremely low WW Score of 28.4, driven by overwhelmingly negative feedback across all dimensions. Professionalism is critically deficient, with 42 reviews documenting rude, aggressive, and dismissive behavior from owner Tom and staff—including yelling, hanging up on customers, and condescending attitudes. Project completion is severely compromised, with nume... Read more

Mainline Plumbing Service receives an extremely low WW Score of 28.4, driven by overwhelmingly negative feedback across all dimensions. Professionalism is critically deficient, with 42 reviews documenting rude, aggressive, and dismissive behavior from owner Tom and staff—including yelling, hanging up on customers, and condescending attitudes. Project completion is severely compromised, with numerous instances of incomplete work, false claims of completion to warranty companies, failure to return calls, and abandoned jobs. Pricing practices are predatory, with documented overcharges for refrigerant ($100–$125/lb vs. market rate $30–$50/lb), inflated service fees, and aggressive upselling of unnecessary services. Technical competence is questionable, with multiple reports of misdiagnosis, failure to identify actual problems, and use of improper repair methods. Only 4 positive reviews exist (all 5-star), but they are vastly outweighed by 46 one-star reviews spanning 2016–2024, indicating a persistent pattern of poor service. Read less