Custom Plumbing & Heating

Custom Plumbing and Heating has a strong overall reputation built on consistent praise for responsiveness, knowledgeable staff, and fair pricing across a large volume of reviews spanning many years. Professionalism scores well in the majority of reviews but is meaningfully dragged down by a recurring pattern of complaints about no-shows, canceled appointments without rescheduling, failure to retur... Read more

Custom Plumbing and Heating has a strong overall reputation built on consistent praise for responsiveness, knowledgeable staff, and fair pricing across a large volume of reviews spanning many years. Professionalism scores well in the majority of reviews but is meaningfully dragged down by a recurring pattern of complaints about no-shows, canceled appointments without rescheduling, failure to return calls or follow up on estimates, and at least one instance of faulty work that was never corrected. Project completion is similarly mixed: most jobs are described as completed well and on time, but several negative reviews describe abandoned jobs, unresolved emergencies, and a sewer repair that was done incorrectly and never remediated. Pricing and experience are the strongest dimensions, with numerous reviewers explicitly calling out reasonable or affordable pricing and technically skilled, knowledgeable plumbers. The score reflects a genuinely capable company with a real but non-trivial reliability problem that prospective customers should weigh carefully. Read less