Overview of Company Customer Sentiment Analysis in May
This contractor's review profile is deeply concerning across all four dimensions. Two of the four reviews are scathing 1-star accounts describing serious issues: operating without insurance or a mercantile license, keeping deposits improperly, lying about credentials, and delivering visibly defective concrete work with uneven steps. The two positive reviews are older (2019) and lack the specificit... Read more
This contractor's review profile is deeply concerning across all four dimensions. Two of the four reviews are scathing 1-star accounts describing serious issues: operating without insurance or a mercantile license, keeping deposits improperly, lying about credentials, and delivering visibly defective concrete work with uneven steps. The two positive reviews are older (2019) and lack the specificity needed to fully offset the serious allegations. Professionalism scores particularly low due to explicit reports of deception, unprofessional payment demands (CashApp only), and aggressive behavior when challenged. Project completion is also heavily penalized due to a two-week delay, a botched concrete job, and an unreturned deposit. Pricing receives a moderate score only because one positive reviewer mentioned affordability, but this is undermined by the deposit-retention complaint. Read less