Robert W Baxter

Robert Baxter Plumbing receives genuinely positive feedback from satisfied customers who praise punctuality, cleanliness, honesty, and timely job completion. However, two reviews — one from 2019 and one from 2012 — raise notable concerns about poor phone manner, rudeness, and an unwillingness to engage with customers who do not want a full-scope project. Pricing feedback is mixed: several revi... Read more

Robert Baxter Plumbing receives genuinely positive feedback from satisfied customers who praise punctuality, cleanliness, honesty, and timely job completion. However, two reviews — one from 2019 and one from 2012 — raise notable concerns about poor phone manner, rudeness, and an unwillingness to engage with customers who do not want a full-scope project. Pricing feedback is mixed: several reviewers call it excellent or affordable, while one explicitly describes it as pricey. The professionalism score is meaningfully dragged down by two independent accounts of dismissive or grumpy behavior, which cannot be ignored. Overall, the contractor appears capable and well-regarded by clients who complete a job with them, but the intake and estimate experience appears inconsistent. Read less