Pipeworks Plumbing & Heating

Hophan Plumbing and Heating has a strong base of satisfied customers who consistently praise responsiveness, fair pricing, and technical competence across a wide range of plumbing and HVAC jobs. Multiple reviewers highlight prompt emergency response, honest advice that saved customers money, and repairs that held up over time. However, there is a meaningful and recurring pattern of negative review... Read more

Hophan Plumbing and Heating has a strong base of satisfied customers who consistently praise responsiveness, fair pricing, and technical competence across a wide range of plumbing and HVAC jobs. Multiple reviewers highlight prompt emergency response, honest advice that saved customers money, and repairs that held up over time. However, there is a meaningful and recurring pattern of negative reviews specifically citing poor follow-through, unreturned calls, and failure to deliver promised quotes or reports — this is not an isolated complaint but appears across multiple reviewers and multiple years. One negative review also raised a serious concern about unprofessional and expletive-laden communication from the owner in response to a neighborhood parking complaint, which reflects on business conduct. These recurring follow-up and communication failures meaningfully reduce the professionalism and project completion scores despite the otherwise strong positive signal. Read less