Nichols Plumbing Heating & Cooling

Nichols Plumbing presents a deeply divided picture across its review history. A recurring and serious pattern of non-responsiveness — failing to return calls, ghosting customers after initial visits, and never delivering promised estimates — drags professionalism and project completion scores down significantly, with at least 6 reviews explicitly describing this behavior. Positive reviews do h... Read more

Nichols Plumbing presents a deeply divided picture across its review history. A recurring and serious pattern of non-responsiveness — failing to return calls, ghosting customers after initial visits, and never delivering promised estimates — drags professionalism and project completion scores down significantly, with at least 6 reviews explicitly describing this behavior. Positive reviews do highlight genuine strengths: when the company does show up, technicians are frequently described as professional, efficient, friendly, and skilled, and pricing is noted as reasonable or competitive by satisfied customers. However, the volume and specificity of negative reviews — including one involving overcharging and withholding a paid-for inspection report — cannot be discounted. The score reflects a contractor with real capability but serious and consistent reliability and communication failures. Read less