Need a Plumber

Need A Plumber scores well on professionalism, project completion, and technical experience, with dozens of reviews praising punctuality, responsiveness, courteous technicians, and jobs completed efficiently and thoroughly. The office manager Shelly (also referenced as Sherry/Meghan across different eras) is repeatedly cited as a standout in communication and scheduling. However, the pricing dimen... Read more

Need A Plumber scores well on professionalism, project completion, and technical experience, with dozens of reviews praising punctuality, responsiveness, courteous technicians, and jobs completed efficiently and thoroughly. The office manager Shelly (also referenced as Sherry/Meghan across different eras) is repeatedly cited as a standout in communication and scheduling. However, the pricing dimension is a significant drag on the overall score: six separate reviews explicitly describe billing practices as deceptive or unreasonable, including undisclosed fees, inflated labor hours, no itemized breakdowns, and charges perceived as grossly disproportionate to the work performed. These pricing complaints are spread across multiple years and multiple reviewers, suggesting a systemic pattern rather than isolated incidents. The WW Score reflects a company with strong field execution but a meaningful and recurring trust problem around billing transparency. Read less