Joseph Giannone Plumbing & Heating

This contractor exhibits highly inconsistent performance with significant polarization in customer experiences. While some customers praise professionalism, expertise, and reliable completion (5 five-star reviews), a substantial number report serious failures in communication, no-shows, incomplete work, and aggressive behavior. Pricing concerns are evident in multiple reviews citing overcharges, i... Read more

This contractor exhibits highly inconsistent performance with significant polarization in customer experiences. While some customers praise professionalism, expertise, and reliable completion (5 five-star reviews), a substantial number report serious failures in communication, no-shows, incomplete work, and aggressive behavior. Pricing concerns are evident in multiple reviews citing overcharges, incorrect diagnostics leading to unnecessary repairs, and aggressive upselling tactics. The company demonstrates technical capability when engaged, but professionalism and project completion are undermined by frequent communication breakdowns, missed appointments, and unfinished jobs. The WW Score reflects this volatility—strong technical skills offset by unreliable service delivery and customer treatment issues. Read less