James-Michael Fay

James-Michael Fay Corp demonstrates strong project completion and technical experience, with most reviews praising quick response times, effective problem-solving, and knowledgeable technicians. Professionalism is generally solid, though two significant negative reviews reveal serious communication and customer service failures, particularly around pricing transparency and appointment scheduling. ... Read more

James-Michael Fay Corp demonstrates strong project completion and technical experience, with most reviews praising quick response times, effective problem-solving, and knowledgeable technicians. Professionalism is generally solid, though two significant negative reviews reveal serious communication and customer service failures, particularly around pricing transparency and appointment scheduling. Pricing is a notable weakness—while some customers accept the rates as fair, two reviews explicitly cite deceptive pricing practices and lack of disclosure about surcharges, with one customer reporting $240 for 15 minutes of work. The company's inconsistency in communication (especially from office staff) and a critical sewer inspection failure that missed code violations significantly undermine overall trustworthiness despite strong technical execution on routine drain work. Read less