Horizon Services

Horizon Services demonstrates strong professionalism and technical expertise, with technicians consistently praised for punctuality, courtesy, and knowledge. However, the company is severely hampered by aggressive pricing practices and widespread customer complaints about overcharging for parts and labor—often 2-3x market rates. Project completion is reliable when work is performed, but scheduli... Read more

Horizon Services demonstrates strong professionalism and technical expertise, with technicians consistently praised for punctuality, courtesy, and knowledge. However, the company is severely hampered by aggressive pricing practices and widespread customer complaints about overcharging for parts and labor—often 2-3x market rates. Project completion is reliable when work is performed, but scheduling cancellations and appointment rescheduling are chronic issues. The company's business model appears to prioritize upselling system replacements over honest repairs, which significantly undermines customer trust despite individual technician quality. Read less