Hophan Brother’s Plumbing & Heating

Hophan Brothers demonstrates strong overall performance with a WW Score of 81.2, driven primarily by consistent positive feedback on project completion (86.0) and technical experience (87.5). Professionalism scores well at 82.5, with most reviews praising punctuality, responsiveness, and courteous behavior. However, pricing emerges as a notable weakness at 72.0, with multiple customers citing over... Read more

Hophan Brothers demonstrates strong overall performance with a WW Score of 81.2, driven primarily by consistent positive feedback on project completion (86.0) and technical experience (87.5). Professionalism scores well at 82.5, with most reviews praising punctuality, responsiveness, and courteous behavior. However, pricing emerges as a notable weakness at 72.0, with multiple customers citing overcharging, lack of itemization, and excessive emergency markups. The company shows reliability in completing jobs on time and delivering quality workmanship, but pricing transparency and fairness concerns temper the overall score. Read less