Donnelly’s Plumbing , Heating and Cooling

Donnelly's demonstrates strong professionalism (82.0) with consistently punctual, courteous technicians who communicate clearly and maintain clean work areas. Technical experience is solid (80.0), with knowledgeable staff who diagnose problems competently. Project completion is reliable (78.0), with most jobs finished as promised and follow-up service honored. However, pricing is the critical weak... Read more

Donnelly's demonstrates strong professionalism (82.0) with consistently punctual, courteous technicians who communicate clearly and maintain clean work areas. Technical experience is solid (80.0), with knowledgeable staff who diagnose problems competently. Project completion is reliable (78.0), with most jobs finished as promised and follow-up service honored. However, pricing is the critical weakness (45.0), with pervasive complaints across 98 reviews documenting markups of 200-400% above market rates, aggressive upselling, and what many customers characterize as price gouging. This pricing issue significantly depresses the overall WW Score despite operational excellence. Read less