Best Choice Plumbing & Heating

Best Choice Plumbing presents a deeply divided review profile spanning over 15 years. Recent reviews (2024–2025) are overwhelmingly positive and describe professional, punctual, and skilled technicians by name, but this cluster of recent 5-star reviews contains significant red flags for inauthenticity including near-identical review text posted on different dates. The older and more detailed rev... Read more

Best Choice Plumbing presents a deeply divided review profile spanning over 15 years. Recent reviews (2024–2025) are overwhelmingly positive and describe professional, punctual, and skilled technicians by name, but this cluster of recent 5-star reviews contains significant red flags for inauthenticity including near-identical review text posted on different dates. The older and more detailed reviews (2009–2023) reveal serious and recurring systemic problems: abandoned jobs, misdiagnoses, billing disputes, no-shows, shoddy workmanship causing property damage, and a pattern of management refusing to accept liability or return calls. Pricing complaints are substantial, with multiple reviewers citing bait-and-switch tactics, undisclosed charges, and overcharging — particularly targeting women and vulnerable customers. Project completion is a major weakness, with numerous accounts of incomplete work, failed callbacks, and jobs left in worse condition than found. Read less