Adelphia Plumbing and Heating

Adelphia Plumbing presents a deeply mixed picture across all dimensions. Individual technicians — Dan, Ryan, Shane, Joe, and Mike — are frequently praised for skill, professionalism, and courtesy, driving positive scores in experience and project completion. However, the office and receptionist staff are a serious liability, with multiple reviews citing rude, dismissive, and even abusive behav... Read more

Adelphia Plumbing presents a deeply mixed picture across all dimensions. Individual technicians — Dan, Ryan, Shane, Joe, and Mike — are frequently praised for skill, professionalism, and courtesy, driving positive scores in experience and project completion. However, the office and receptionist staff are a serious liability, with multiple reviews citing rude, dismissive, and even abusive behavior from office personnel, including one incident of a receptionist screaming at a customer and calling them selfish. Pricing transparency is a significant concern: one detailed review documents a verbal estimate of $400–500 that ballooned to $766 with no justification, and the manager's response was hostile. Additional red flags include a credible allegation of a technician deliberately prolonging a job to inflate billing, inappropriate workplace conduct, and property damage at a neighbor's home. The score reflects genuine technical competence among field staff offset by serious and recurring operational and ethical concerns. Read less