A Jackson Ecker, Inc

A. Jackson Ecker earns strong marks for technical experience and project completion, with numerous reviewers describing complex jobs handled correctly when other companies failed or misdiagnosed — including sewer line reroutes, HVAC diagnostics, and emergency repairs completed same-day or next-day. Pricing is generally praised as fair and transparent, though one notable review alleged a markup o... Read more

A. Jackson Ecker earns strong marks for technical experience and project completion, with numerous reviewers describing complex jobs handled correctly when other companies failed or misdiagnosed — including sewer line reroutes, HVAC diagnostics, and emergency repairs completed same-day or next-day. Pricing is generally praised as fair and transparent, though one notable review alleged a markup of nearly 20x on a part, which meaningfully tempers the pricing score. Professionalism is the most mixed dimension: while many customers describe Aram and his son as courteous, honest, and responsive, a persistent and recurring pattern of unreturned phone calls across multiple years (spanning 2013 through 2023) significantly drags this score down. Project completion scores well overall, but one unresolved water heater installation that required multiple callbacks without resolution is a meaningful negative data point. The business's small size and high demand appear to be genuine factors in the responsiveness issues, but the pattern is too consistent to discount. Read less