Rose Brothers

Rose Brothers presents a deeply mixed picture across all four dimensions. Professionalism scores are dragged down significantly by two separate accounts of rude office staff, disputed billing communications, and a secretary misrepresenting a customer complaint, despite several reviewers praising punctuality and friendly technician demeanor. Pricing is a notable concern — two explicit reviews des... Read more

Rose Brothers presents a deeply mixed picture across all four dimensions. Professionalism scores are dragged down significantly by two separate accounts of rude office staff, disputed billing communications, and a secretary misrepresenting a customer complaint, despite several reviewers praising punctuality and friendly technician demeanor. Pricing is a notable concern — two explicit reviews describe being charged more than what was quoted, with one owner refusing to honor the original price, which is a serious red flag that heavily penalizes this dimension. Project completion suffers from a documented callback failure (a tub drain fix that did not hold, requiring a second visit) and a separate allegation of substandard work left not to code, costing a subsequent homeowner $2,100 in repairs. Experience scores reflect a split between positive reviews praising knowledgeable and efficient work and negative reviews citing a novice technician being billed at full rate and work that failed inspection standards. Read less