Benjamin Franklin Plumbing of Lancaster

Benjamin Franklin Plumbing receives consistently strong marks for individual technician professionalism — many reviewers praise specific plumbers by name for being courteous, communicative, punctual, and thorough. However, the company is severely and repeatedly penalized on pricing, with dozens of reviews across multiple years describing charges as excessive, deceptive, or outright predatory —... Read more

Benjamin Franklin Plumbing receives consistently strong marks for individual technician professionalism — many reviewers praise specific plumbers by name for being courteous, communicative, punctual, and thorough. However, the company is severely and repeatedly penalized on pricing, with dozens of reviews across multiple years describing charges as excessive, deceptive, or outright predatory — including bait-and-switch advertising, undisclosed flat-rate sheets, and quotes 3–5x higher than competitors. Project completion is mixed: while many jobs are completed satisfactorily, there are credible, detailed accounts of abandoned work, unresolved issues after payment, and failure to honor callbacks or service plan commitments. Technical experience is generally positive at the individual technician level, though several reviews describe misdiagnosis or unnecessary upselling of repairs, which undermines confidence in the experience score. Read less