SECCO Home Services

This contractor (Secco/Pronto) demonstrates strong professionalism and technical expertise, with technicians consistently praised for punctuality, courtesy, and knowledge. However, the company is severely hampered by widespread pricing complaints—the single most damaging factor across reviews. Customers repeatedly report charges 2-4x higher than competitors for identical work, aggressive upselli... Read more

This contractor (Secco/Pronto) demonstrates strong professionalism and technical expertise, with technicians consistently praised for punctuality, courtesy, and knowledge. However, the company is severely hampered by widespread pricing complaints—the single most damaging factor across reviews. Customers repeatedly report charges 2-4x higher than competitors for identical work, aggressive upselling tactics, and hidden fees. Project completion is mixed, with some excellent follow-through but also notable instances of no-shows, missed appointments, and incomplete work requiring multiple visits. The company's membership/points programs are frequently criticized as deceptive. While individual technicians often perform well, systemic issues around pricing transparency and sales-driven culture significantly undermine overall trustworthiness. Read less