R.F. Fager

The review set paints a predominantly negative picture of RF Fager Co., with the single standout positive experience belonging to C.A. Contractors (a referred subcontractor), not RF Fager itself. Professionalism scores are severely dragged down by multiple explicit accounts of rude, condescending, and dismissive counter staff, as well as a documented six-week failure to deliver a basic estimate to... Read more

The review set paints a predominantly negative picture of RF Fager Co., with the single standout positive experience belonging to C.A. Contractors (a referred subcontractor), not RF Fager itself. Professionalism scores are severely dragged down by multiple explicit accounts of rude, condescending, and dismissive counter staff, as well as a documented six-week failure to deliver a basic estimate to a customer. Project completion and follow-through are similarly damaged by reviews describing the company sidestepping warranty obligations, failing to stand behind products, and abandoning customers with defective merchandise. Pricing receives a slightly higher score due to one positive mention of average prices and account discounts, but is offset by a complaint of double-market-rate markups. Experience scores modestly because some staff were noted as knowledgeable, but this is undercut by instances of staff providing no credible answers and dismissing customer questions before hearing them. Read less