M C Plum Plumbing Heating & A/C

MC Plum demonstrates severe deficiencies across all measured dimensions. Professionalism is critically compromised by documented instances of hanging up on customers, rudeness, lack of apology, and poor communication—evident in 8 reviews. Pricing is a major complaint across 8 reviews, with customers reporting excessive charges, hidden fees, inflated estimates, and billing disputes that far excee... Read more

MC Plum demonstrates severe deficiencies across all measured dimensions. Professionalism is critically compromised by documented instances of hanging up on customers, rudeness, lack of apology, and poor communication—evident in 8 reviews. Pricing is a major complaint across 8 reviews, with customers reporting excessive charges, hidden fees, inflated estimates, and billing disputes that far exceed market rates. Project completion fails in 7 reviews, with incomplete repairs, callbacks that don't resolve issues, and work that creates new problems requiring external contractors. Experience shows mixed results: while one review praises technical explanation, multiple reviews document poor diagnostics, shoddy workmanship, and failures to identify obvious solutions. The single positive review (2023) is substantially outweighed by consistent negative patterns spanning multiple years. Read less