Crossroads Plumbing

Crossroads Plumbing presents a deeply mixed picture across all four dimensions. Professionalism is the most frequently mentioned dimension and is sharply divided: several reviews praise punctuality, courteous communication, and honest assessments, while multiple others describe rudeness, unprofessional behavior from both plumbers and the owner, and in one alarming case an alleged unauthorized entr... Read more

Crossroads Plumbing presents a deeply mixed picture across all four dimensions. Professionalism is the most frequently mentioned dimension and is sharply divided: several reviews praise punctuality, courteous communication, and honest assessments, while multiple others describe rudeness, unprofessional behavior from both plumbers and the owner, and in one alarming case an alleged unauthorized entry into a customer's home. Pricing is a significant weakness — multiple reviewers explicitly complained about overcharging, inflated labor hours, excessive parts markups, and lack of upfront estimates, dragging this score down considerably. Project completion is also problematic, with at least three reviews describing work that was left incomplete or problems that were worsened rather than resolved, though several other reviews describe jobs finished efficiently and thoroughly. Experience scores moderately, with positive reviews citing skilled diagnostics and quality workmanship, but negative reviews describing botched repairs, burst pipes caused by the crew, and recurring issues after completed jobs. The overall picture is of an inconsistent contractor with genuine strengths in some interactions but serious, recurring failures in others. Read less