Buchanan & Erb

Buchanan and Erb earns strong marks for professionalism, with multiple reviewers across different years explicitly praising punctuality, courtesy, communication, and responsiveness — including proactive callbacks before arrival and thorough explanations of work performed. Project completion is generally well-regarded, with jobs described as finished correctly and follow-through honored even duri... Read more

Buchanan and Erb earns strong marks for professionalism, with multiple reviewers across different years explicitly praising punctuality, courtesy, communication, and responsiveness — including proactive callbacks before arrival and thorough explanations of work performed. Project completion is generally well-regarded, with jobs described as finished correctly and follow-through honored even during difficult circumstances like the 2011 flooding. Pricing receives a moderate score: one reviewer highlighted a notably competitive and transparent quote compared to competitors, and another noted fair pricing over many years, but one reviewer flagged limited flexibility on discounts and potential weekend surcharges, preventing a higher score. Experience is supported by consistent praise for quality workmanship across HVAC, plumbing, and electrical work, though most supporting reviews are quite old. One negative review citing no response to an email and one noting a service area limitation slightly temper the overall picture. Read less