Aero Energy

Aero Energy receives mixed but analyzable feedback across all four dimensions. Professionalism is dragged down significantly by repeated complaints about poor customer service, being lied to, rude billing representatives, and failure to respond to emergency calls — though individual technicians (Mike, Don S., Kennie) are frequently praised as friendly, punctual, and thorough. Pricing is the weak... Read more

Aero Energy receives mixed but analyzable feedback across all four dimensions. Professionalism is dragged down significantly by repeated complaints about poor customer service, being lied to, rude billing representatives, and failure to respond to emergency calls — though individual technicians (Mike, Don S., Kennie) are frequently praised as friendly, punctual, and thorough. Pricing is the weakest dimension, with multiple reviewers explicitly comparing Aero's rates unfavorably to competitors by significant margins and citing billing confusion, hidden charges, and unexpected fees. Project completion scores moderately — installations and deliveries are generally completed, but emergency service failures (New Year's Day outage, 9-day gas deprivation), billing disputes causing service suspension, and delivery scheduling issues pull the score down. Experience scores best, with several reviewers praising technician skill, thoroughness, and workmanship quality on installations and maintenance visits. Read less