A C Rimmer

AC Rimmer presents a deeply divided picture across all four dimensions. Professionalism scores moderately due to a meaningful split between reviewers praising courteous, responsive technicians and multiple reviewers citing rude phone staff, broken promises, and failure to honor service commitments. Pricing is the weakest dimension, dragged down by multiple credible accounts of overcharging, chargi... Read more

AC Rimmer presents a deeply divided picture across all four dimensions. Professionalism scores moderately due to a meaningful split between reviewers praising courteous, responsive technicians and multiple reviewers citing rude phone staff, broken promises, and failure to honor service commitments. Pricing is the weakest dimension, dragged down by multiple credible accounts of overcharging, charging for unnecessary repairs, billing for warranty-covered work, and a $90 charge to turn a knob — with only a handful of reviews praising fair or competitive pricing. Project completion is severely impacted by recurring complaints about faulty ductwork installations left unresolved, systems that never worked correctly from day one, and the company refusing to remedy its own installation errors — though some positive reviews do describe timely, complete installs. Experience scores at the midpoint because while several reviewers praised knowledgeable technicians and skilled problem-solving, an almost equal number described misdiagnoses, poor installation quality, substandard materials (R4 vs R8 ductwork), and workmanship failures that caused long-term damage including mold, rust, and water leaks. Read less