Overview of Company Customer Sentiment Analysis in May
All three reviews are strongly negative, painting a consistent picture of a contractor with serious deficiencies across every measured dimension. Professionalism is critically low, with explicit complaints about a rude and unresponsive secretary, lack of follow-up on problems, and a technician who was uninformed about his own company's recommendations. Project completion is nearly non-existent as ... Read more
All three reviews are strongly negative, painting a consistent picture of a contractor with serious deficiencies across every measured dimension. Professionalism is critically low, with explicit complaints about a rude and unresponsive secretary, lack of follow-up on problems, and a technician who was uninformed about his own company's recommendations. Project completion is nearly non-existent as a positive — one reviewer documented a $18,000 septic job that took 1.5 years, failed within 48 hours of completion, and left the property in a destructive state. Experience scores are also very poor, evidenced by a malfunctioning geothermal system, incorrect parts availability information contradicted by the manufacturer, and shoddy workmanship on the septic installation. Pricing concerns are present, with one reviewer alleging the business steers customers toward expensive full-unit replacements unnecessarily, and another citing $18,000 spent for substandard results. Read less