O’Brien Plumbing, Heating & Air Conditioning

O'Brien Plumbing receives strong and consistent praise across professionalism, project completion, and technical experience, with many long-term repeat customers citing reliable, responsive service over years or even decades. Punctuality, courteous technicians, and thorough workmanship are the most frequently highlighted strengths. However, four 1-star reviews raise meaningful concerns: two allege... Read more

O'Brien Plumbing receives strong and consistent praise across professionalism, project completion, and technical experience, with many long-term repeat customers citing reliable, responsive service over years or even decades. Punctuality, courteous technicians, and thorough workmanship are the most frequently highlighted strengths. However, four 1-star reviews raise meaningful concerns: two allege unnecessary upselling or false diagnoses of serious problems that other plumbers found to be non-issues, one describes a week-and-a-half of failed follow-through on an emergency for equipment they installed, and one describes being overcharged for a simple clog. Pricing scores are tempered by these negative outliers despite the majority of reviewers calling prices fair or reasonable. The negative reviews, while a minority, describe a consistent pattern of potential upselling that warrants caution and prevents a higher overall score. Read less