Philip M Malozi III Plumbing & Heating

Malozi Plumbing has a strong base of loyal, satisfied customers who consistently praise responsiveness, punctuality, friendliness, and fair pricing — particularly for the family-run, low-overhead model. However, a meaningful cluster of negative reviews (roughly 10 out of 63) describes serious recurring issues: incomplete work, failed installations causing flooding and property damage, misdiagnos... Read more

Malozi Plumbing has a strong base of loyal, satisfied customers who consistently praise responsiveness, punctuality, friendliness, and fair pricing — particularly for the family-run, low-overhead model. However, a meaningful cluster of negative reviews (roughly 10 out of 63) describes serious recurring issues: incomplete work, failed installations causing flooding and property damage, misdiagnosis, and — most critically — a pattern of the owner becoming hostile, threatening legal action, and refusing to accept responsibility when customers raised legitimate complaints. These negative reviews are detailed, specific, and credible, and they significantly temper what would otherwise be a high score. Pricing is generally viewed as fair or competitive by satisfied customers, but one negative reviewer cited an exorbitant bill with no prior estimate, and another described being overcharged for incorrect work. Project completion is the most penalized dimension due to multiple documented cases of abandoned or improperly finished work, failed callbacks, and installations that required correction by other plumbers. The business appears to perform well on straightforward jobs but struggles with accountability when errors occur. Read less