Parsons Plumbing & Heating

The majority of reviews praise Wayne Parsons across all four dimensions, with consistent mentions of punctuality, courteous communication, fair pricing, quality workmanship, and completed jobs. However, two substantive negative reviews — one calling him rude and dismissive, and one simply rating him 1 star with no detail — meaningfully drag scores down, particularly in professionalism. The neg... Read more

The majority of reviews praise Wayne Parsons across all four dimensions, with consistent mentions of punctuality, courteous communication, fair pricing, quality workmanship, and completed jobs. However, two substantive negative reviews — one calling him rude and dismissive, and one simply rating him 1 star with no detail — meaningfully drag scores down, particularly in professionalism. The negative review from 2023 is recent and credible, describing a specific behavioral pattern (not listening, pushing unsolicited upsells, dismissive attitude) that cannot be ignored. Six reviews contained no text at all and were excluded from dimension scoring, reducing the usable data pool. Scores are modestly conservative to account for the negative signals and the age of many positive reviews, the majority of which predate 2022. Read less