MSI Plumbing and Remodeling

The review set presents a deeply mixed picture of this contractor. Positive reviews highlight responsiveness, same-day availability, and courteous staff — particularly Melissa and Rich DeTorres — while multiple negative reviews cite rudeness, unprofessional behavior, and a week-long delay on a simple repair job. Pricing is a significant concern, with one detailed 2024 review alleging a bait-an... Read more

The review set presents a deeply mixed picture of this contractor. Positive reviews highlight responsiveness, same-day availability, and courteous staff — particularly Melissa and Rich DeTorres — while multiple negative reviews cite rudeness, unprofessional behavior, and a week-long delay on a simple repair job. Pricing is a significant concern, with one detailed 2024 review alleging a bait-and-switch tactic involving a near-$20,000 discrepancy between an initial estimate and a final quote, which substantially drags down the pricing score. Project completion is inconsistent: at least one reviewer reported a repair that failed the next day and required a callback, while others praised thorough and efficient work. The most recent reviews (2024) skew negative on pricing and professionalism, which is weighted more heavily under recency rules. Read less