M.J.Henry Plumbing & Drain Cleaning

MJ Henry Plumbing shows a deeply polarized performance profile. Older reviews (2017–2021) consistently praise professionalism, fair pricing, technical skill, and reliable follow-through on complex projects. However, two recent reviews (2024 and 2022) document severe failures: a no-show appointment that wasted a customer's entire day with no communication, and a defective installation (broken wel... Read more

MJ Henry Plumbing shows a deeply polarized performance profile. Older reviews (2017–2021) consistently praise professionalism, fair pricing, technical skill, and reliable follow-through on complex projects. However, two recent reviews (2024 and 2022) document severe failures: a no-show appointment that wasted a customer's entire day with no communication, and a defective installation (broken weld causing flooding) followed by 2 months of broken promises and non-appearance for warranty work. These recent failures directly contradict the company's historical reputation and suggest either a significant operational decline or inconsistent service delivery. The WW Score reflects this conflict, weighted toward the more recent and damaging evidence of project abandonment and communication failure. Read less