Express Drains

Express Drains demonstrates strong overall performance across all dimensions, with particular strength in professionalism (86.0) and pricing (84.0). The company excels at punctuality, communication, and transparent upfront pricing, with multiple reviews praising quick response times and honest quotes. However, project completion scores are tempered by two significant negative reviews (1-star ratin... Read more

Express Drains demonstrates strong overall performance across all dimensions, with particular strength in professionalism (86.0) and pricing (84.0). The company excels at punctuality, communication, and transparent upfront pricing, with multiple reviews praising quick response times and honest quotes. However, project completion scores are tempered by two significant negative reviews (1-star ratings from 2021 and 2017) describing incomplete diagnostics, inadequate problem-solving for complex issues, and professionalism lapses in waste handling. While the vast majority of reviews (24 of 26) are highly positive and recent, these two critical failures in complex drain situations prevent a higher overall score. The company performs best on straightforward drain-clearing jobs but shows vulnerability with complicated diagnostics. Read less