Custom Remodeling Services

Josh Hein of Custom Remodeling has a strong base of positive reviews praising his craftsmanship, attention to detail, tile work, and overall skill level, which drives a solid Experience score. Professionalism is generally well-regarded — punctuality, cleanliness, and courtesy are frequently cited — but is meaningfully dragged down by multiple reviews describing poor communication, unreturned c... Read more

Josh Hein of Custom Remodeling has a strong base of positive reviews praising his craftsmanship, attention to detail, tile work, and overall skill level, which drives a solid Experience score. Professionalism is generally well-regarded — punctuality, cleanliness, and courtesy are frequently cited — but is meaningfully dragged down by multiple reviews describing poor communication, unreturned calls, and unprofessional conduct. Project Completion is the most concerning dimension: several reviews document significantly overdue timelines, abandoned or unfinished work, disputed charges, and at least two cases where the customer was left with incomplete jobs and had to seek legal or alternative remedies. Pricing is generally viewed as fair and competitive, though two reviews flag unexpected added charges at final billing. The most recent review (2022) is a serious 1-star complaint about non-delivery and taking payment without completing work, which is weighted more heavily given recency rules. Read less