Overview of Company Customer Sentiment Analysis in May
This contractor's reviews paint a deeply concerning picture across nearly every dimension. Pricing is the most heavily criticized area, with four separate reviews describing charges that customers and third parties considered extreme, deceptive, or inconsistent with phone quotes — including a documented bait-and-switch on a drain snake job and a PRV part marked up nearly 6x retail cost. Project ... Read more
This contractor's reviews paint a deeply concerning picture across nearly every dimension. Pricing is the most heavily criticized area, with four separate reviews describing charges that customers and third parties considered extreme, deceptive, or inconsistent with phone quotes — including a documented bait-and-switch on a drain snake job and a PRV part marked up nearly 6x retail cost. Project completion is also problematic: one technician broke a customer's pipe and then quoted $1,100 to fix damage they caused, and another contractor refused to return for a callback on unresolved work within the same month. Professionalism scores are dragged down by the refusal to honor a callback, deceptive pricing practices, and the company's dismissive written responses to complaints, though two positive reviews do note courteous and knowledgeable technicians. Experience receives a middling score because while two reviewers praised technical knowledge, a third-party plumber explicitly stated the wrong tool was used on the drain snake job, indicating a meaningful skill or judgment failure. Read less