Applause Plumbing and Heating

John receives consistent praise for punctuality, politeness, and responsiveness across multiple positive reviews, which anchors the professionalism score at a moderate-high level. However, a detailed and credible 2-star review describes a serious failure in follow-through: a zone valve installed by John failed within 14 months, caused pipe freezing and water damage, and John attempted to charge fo... Read more

John receives consistent praise for punctuality, politeness, and responsiveness across multiple positive reviews, which anchors the professionalism score at a moderate-high level. However, a detailed and credible 2-star review describes a serious failure in follow-through: a zone valve installed by John failed within 14 months, caused pipe freezing and water damage, and John attempted to charge for warranty repairs while also having left a bleeder open during installation causing ceiling damage. This significantly drags down project completion and experience scores. Pricing is mixed — one reviewer praised fair pricing, another felt they paid top dollar and received inadequate post-installation support, and one review noted work was completed within the estimate. The overall picture is of a contractor who performs well on straightforward jobs but has demonstrated a meaningful failure on a complex installation with serious consequences. Read less